Return policy

At Uchermann Jewellery, we take immense pride in curating an exquisite collection of both new and pre-loved jewellery pieces. We understand that selecting the perfect piece of jewellery is a personal experience, and we are committed to ensuring your satisfaction. If for any reason you're not entirely delighted with your purchase, our comprehensive Return Policy is designed to provide you with peace of mind and convenience.

Our goal is to make the return process as simple and hassle-free as possible. If you find that your jewellery doesn't meet your expectations, you may initiate a return within 14 days from the date of delivery. 

We accept returns for both new and pre-loved jewellery, acknowledging that personal preferences may evolve upon seeing a piece in person. When a jewellery is personalised or customised we unfortunately can not offer a return. To be eligible for a return, the item must be in its original condition, complete with all accompanying certificates, packaging, and documentation. We kindly ask that you handle the jewellery with care during the evaluation period, ensuring it remains free from damage or wear.

To initiate a return, write to us through our "Contact us" page and we will guide you through the next steps. 

Once we receive the returned item, our team of experts will meticulously inspect it to ensure it meets the return criteria. Upon verification, we will process your return in a timely manner.

You have the option to choose between a refund or an exchange for another piece of jewellery from our collection. If you opt for an exchange, our team will be happy to assist you in finding the perfect replacement.

At Uchermann Jewellery, our customers' satisfaction is at the heart of everything we do. Our Return Policy reflects our dedication to providing you with an exceptional shopping experience. We are here to address any concerns you may have and guide you through the return process to ensure it is smooth and straightforward.

Thank you for choosing Uchermann Jewellery. We look forward to assisting you in discovering the perfect pieces that resonate with your unique style and sentiment.